FAQs

Please contact our call centre by email at [email protected] or by phone 613-688-2222 or 1-866-794-1222.

Virtual showings are available at all our properties. We also offer self-guided tours. Please contact our call center by email at [email protected] or by phone 613-688-2222 (Ottawa) or 1-866-794-1222 (all cities) to book your tour.

Yes, all our Ontario properties are certified as part of the Ontario Certified Rental Building™ Program. This program is the only resident focused apartment building certification program in North America. It ensures that all registered buildings are in strict compliance with 52 Best Practice Standards that cover hundreds of property management requirements. Plus, all Certified Rental Building™ are Living GREEN Together™ environmentally certified. For more information about the Ontario Certified Rental Building™ click here.

Yes, all our Ottawa buildings are certified as part of the Ottawa Crime Free Multi Housing Program, designed to help owners, managers, residents and police work together to keep illegal and nuisance activity out of rental communities. Residents of certified properties will experience a safer and more pleasant place to live. For more information about the Ottawa Crime Free Multi-Housing Program click here.

We do not offer short term leases or furnished accommodations.

Yes. All of our communities’ welcome pets! Please speak to your site office directly about specific details.

Contact the building you would like to apply to directly by phone or email and they will provide you with all necessary paperwork and information.

Yes, a deposit, last month’s rent or an application fee is required depending on the province of residence.

Yes, resident insurance is required. Your site office can direct you to affordable resident insurance options.

To submit an application, you are required to provide Photo ID, proof of income and payment of application fees, deposit or last month’s rent depending on provincial guidelines. There may be additional requirements depending on the location you are applying to rent.

Please arrange a date and time to pick up your keys with your site office.

Contact your site office to book an elevator as soon as you have set your move in or move out date and time. Your site office requires a minimum of 48 hours’ notice.

Please speak with your site office directly about what options may be available to you in terms of a sublet or lease assignment.

We offer online rent payment through Rent Café. To login click here. We also accept cheques or certified funds.

During office hours please speak to your site office to replace the item you have lost. If it is outside of office hours and you are locked out, please call our emergency number. An after-hours charge will apply.

Ottawa & Gatineau: 613-729-0656 ext.3
Kingston: 613-389-8312
Edmonton & Calgary: 780-451-4560

Please reach out to your site office in person or by email to outline the work that needs to be completed in your apartment.

For life threatening emergencies, please call 911 immediately. For after-hours emergencies related to loss of heat, hydro, water, appliance failure or, flood damage, please contact our emergency number.

Ottawa & Gatineau: 613-729-0656 ext.3
Kingston: 613-389-8312
Edmonton & Calgary: 780-451-4560